Banking Without Barriers

On our infoline and in branches, you can use the assistance of a Polish Sign Language (PSL) interpreter provided by Migam translation agency. The service is free of charge.

Infoline:

1. Log in to our CA24 Mobile app and call us using the contact icon or go to tlumacz.migam.org/credit_agricole.
2. You will be connected to an interpreter from Migam, who will then call the advisor. Make sure you are using Chrome, Firefox, Opera or Safari.
3. The interpreter will assist you during the call.

At a branch:

1. When you arrive at a Credit Agricole branch, request the advisor open a video conference call with a Polish Sign Language interpreter.
2. Before the call starts, you will need to consent to the disclosure of your personal data to the interpreter.

Service hours: Mon-Sat, from 8:00 am to 8:00 pm. The call is free of charge.

An induction loop is a device that makes conversations easier if you use hearing aid or implant. It transmits the sound directly to your device, reducing background noise.

It works very simply. When you talk to our advisor, the system will turn the sound of their voice into electro-magnetic impulses. Set your hearing aid to “T” (telecoil) so that it can receive the signal. This will make the conversation clearer and more comfortable for you.

Induction loops are available in selected branches, in the largest cities. Find the nearest branch with a loop » Find the induction loop (“pętla indukcyjna”) on the list of amenities.

We invite you to visit us at one of our branches. It is very important for us that you feel comfortable during your visit. If you need a special amenity such as induction loop, Totupoint system or unelevated entrance, look for a branch with an amenity.

1. Check the list of amenities using your browser.
2. In the CA24 Mobile app:
   • log on to the app,
   • tap the contact icon in the top right corner of the screen,
   • select Branches and ATMs, and select the branch you wish to visit,
   • scroll the details box and view the available services.

Furthermore, in every branch you will find special labelling:

	Accessible to wheelchair users – the branch is architecturally accessible. In the branch and its immediate surroundings, you can easily navigate in your wheelchair independently.
	Accessible to wheelchair users aided by an assistant – the branch is partly accessible from an architectural point of view. In the branch and its immediate surroundings, there are obstacles that might prevent you from navigating your wheelchair on your own. You are likely to need another person’s assistance (your relative or our advisor).
	Induction loop available – the branch has had a special loop installed that makes conversation easier if you use hearing aid or implant. It transmits audio directly to your device, reducing background noise. More information.
	Available for the deaf and hard-of-hearing - in the branch, you can talk to our advisor in the Polish Sign Language (PSL) with Migam interpreter’s assistance.Learn more.
	Available for people with total and partial loss of vision - TOTUPOINT system devices are installed in the branch to make it easier for you to navigate around

TOTUPOINT® sound-emitting tags will make it easier for you to find the entrance and navigate around the branch. All you need is a smartphone with the Totupoint app, or a special activating device that you can attach to your white stick. The system is activated automatically and emits sounds to guide you around the branch.

Sound-emitting tags are available in selected branches. Find the nearest branch » Find “Totupoint” on the list of amenities.

An authorised user is a person you choose to act on your behalf. There can be a:

• User authorised based on the TCs – they can give instructions to perform actions in your account. They are described in the TCs of the Account, Section II “Using the Account”, paragraph 2 “Who an authorised account user is”.
• User authorised based on the power of attorney for a specific type of activity – you can appoint them, for example, in the presence of a notary public. They can give instructions on your behalf to perform any activities you may specify in their power of attorney. They must always have the power-of-attorney document with them when they come to a branch.

We make a distinction here. We use the lowercase “deaf” to refer to people who do not hear – describing their functional condition. The uppercase “Deaf” refers to people who identify as part of the Deaf community – a group that uses Polish Sign Language (PSL), and shares its own traditions, values, and identity.